Start with the free trial
Every company can use the service free for 30 days before paying anything. No card is needed, so there is nothing to refund if you decide not to continue.
Monthly plans
Monthly plans are billed in arrears for active employees in the month. You can cancel at any time and you will be billed only for the months already used. No further charges apply after cancellation.
Annual plans
If you cancel an annual plan within 30 days of the first payment, we refund the full amount. After 30 days, annual fees are not refundable, but the plan stays active until the end of the paid period.
Upgrades and downgrades
Upgrades take effect immediately and are charged pro rata for the rest of the billing period. Downgrades take effect from the next billing period.
Billing errors
If you were charged in error, for example for employees who did not submit any claim in the month, tell us within 60 days of the invoice and we will correct it and refund or credit the difference.
How refunds are paid
Approved refunds are paid to the original payment method or bank account within 10 business days, with a credit note for your records.
Requesting a refund
Account administrators can request a cancellation or refund through the Finance Desk page, including the company name and invoice number.